Queensland
For general guidance about food complaints go to http://www.health.qld.gov.au/ph/documents/ehu/27753.pdf .
Local Government
Website: http://www.dip.qld.gov.au/local-government-directory/index.php
Search the Local Government Directory to find contact details and locality maps for Queensland’s 73 local councils
Contact your Local Council (ask for an Environmental Health Officer) if your inquiry relates to:
- licensing of food businesses (both making and selling of food)
- mobile food premises
- complaints about retail food premises (e.g. cafés), wholesale and retail distribution premises or food safety.
Queensland Health – Public Health Units
+61 7 13 HEALTH (13 43 25 84)
Website: http://www.health.qld.gov.au/foodsafety/role/population_health.asp
Email: ehu@health.qld.gov.au
Contact your closest Queensland Health public health unit if your inquiry relates to general food compliance issues or if your inquiry relates to:
- publications on food safety in Queensland
- information on legislation
- complaints about suspected food-borne illness, contamination of food, labelling, advertising, composition of food, food safety at a government food business and food recalls.
Please note: All incidents of suspected intentional contamination of food are to be reported to Queensland Health via the 13 HEALTH (13 43 25 84) hotline. Please refer to further information at: http://www.health.qld.gov.au/ph/documents/ehu/susp_food_industry.pdf .
Queensland Health – Food Safety Policy and Regulation Unit
+61 7 3328 9310
Website: http://www.health.qld.gov.au/foodsafety
Email: foodsafety@health.qld.gov.au
Contact Queensland Health Food Safety Policy and Regulation Unit if your inquiry relates to information about:
- the development of food safety and standards strategic and operational policies, guidelines, and procedures (within a national context) for Queensland
- the development of food safety and standards regulatory policy
- the coordination of food safety and standards regulatory implementation
- the coordination of food safety and standards enforcement as well as the monitoring of compliance across Queensland
- the support provided to public health unit regarding responses to food safety incidents, food recalls and food-borne illness outbreaks.
Safe Food Production Queensland
+61 7 3253 9800 or 1800 300 815
Website: www.safefood.qld.gov.au/index.php
Email: info@safefood.qld.gov.au
Contact Safe Food Production Queensland if your inquiry relates to:
- the production and processing of primary produce
- the monitoring of the hygiene and operating procedures of premises, vehicles, plant and equipment used for the production of primary produce
- accrediting primary production and processing businesses
- approval of food safety programs for businesses that undertake pasteurisation / homogenisation of milk, manufacturing of dairy products and making of smallgoods
- accreditation, training and auditing systems
- publications on food safety in Queensland
- complaints about food safety at a manufacturing premises, retail butcher or smallgoods shop, agricultural production or transport or storage of raw commodities.