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What we do
A written food recall system is essential to ensure unsafe food can be quickly removed from the food supply chain. Clause 12 of Standard 3.2.2 – Food Safety Practices and General Requirements, requires Australian food businesses engaged in food manufacture, importation or in the wholesale supply of food to have a written food recall system.
FSANZ has recently produced a Food Recall Plan Template to help food businesses to develop their own food recall systems, including:
This template is provided on the understanding that businesses will exercise skill, care and judgment with respect to its use and will carefully evaluate the accuracy, currency, completeness and relevance.
The template can be adapted to suit different food businesses’ situations and requirements.
This document should be used alongside the FSANZ Food Industry Recall Protocol (7th edition, May, 2014).
For recall requirements in New Zealand and guidance material, contact the New Zealand Ministry for Primary Industries (www.foodsafety.govt.nz).
Download the Food Recall Plan Template (word 197kb)
Distribution networks and trade customers need to be notified to stop distribution of the food product. The sponsor is responsible for advising all direct customers that the food is being recalled. This may include notifying distributors, wholesalers, overseas importers and retailers.
Notification should be made urgently by telephone and followed up in writing via e-mails, fax or through the use of rapid electronic systems such as GS1 Recallnet. The sponsor should confirm with its customers that the notification has been received, for example, by requesting confirmation of having received an e-mail and keep a record of this to satisfy the post recall reporting requirements.
Download the template for notifying business customers (word 33.76kb)
The most common method used by food businesses to notify the public of a consumer level food recall is a newspaper advertisement.
Details of the advertisement
We have recently revised the food recall press advertisement template so that it aligns with the recommendations of the Australian Competition and Consumer Commission for advertising recalls. The press advertisement should:
The advertisement should be approved by FSANZ prior to publishing. FSANZ will liaise with the Home State or territory on the advertisement, where appropriate.
The recall press advertisement template can be downloaded and used by the sponsor to prepare the recall advertisement.
Download the press advertisement template (word 50.1kb)
See contact details for major newspapers.
FSANZ has developed a template that sponsors can use to assist them prepare a media release for a food recall. Media releases are an effective way of communicating recalls to the public and sponsors undertaking a consumer level recall should consider issuing one. This is particularly important if the food product presents a very high food safety risk to the public, for example, the recalled food has been associated with illness. The media release should contain the same information as a paid press advertisement and should be developed jointly by the sponsor and the home state.
The sponsor should identify a company contact person to liaise with the media. The person’s contact details should be included on the media release to allow access to further information.
A media release can be published through a media release distribution service. You can find details about media release distribution services by using an internet search or searching the yellow pages.
Download the media release template (word 34kb)
Radio advertising can be effective in reaching a large audience, or to target a specific audience and can work well in addition to newspaper advertisements. The sponsor can use the radio advisement template to assist with drafting a radio announcement for a consumer level food recall.
Download the radio advertisement template (word 24kb)
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