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​Please check our frequently asked questions before sending an enquiry as your question may have already been answered

Food Standards Australia New Zealand receives thousands of enquiries a year. Some of these enquiries are complex and will take time to address. We will do our best to get back to you as soon as possible.

We sometimes receive enquiries that should be directed to other agencies. Examples of these enquiries and links to appropriate agencies are provided below.


We will respond to your enquiry as soon as possible. Responses can take up to a week for a simple enquiry or two-four weeks for a complex one. We respond to enquiries in the order they come in and appreciate your patience.



Level 4
15 Lancaster Place
Majura Park ACT 2609

New Zealand

Level 3
154 Featherston Street

Postal Address


PO Box 5423
Kingston ACT 2604

New Zealand

PO Box 10559
The Terrace, Wellington 6143
New Zealand


Australia: +61 2 6271 2222

New Zealand: +64 4 978 5630


Australia: +61 2 6271 2278

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